TERMS & CONDITIONS
All Water Taxi bookings are subject to the terms & conditions detailed below. These terms & conditions include any partners and or sub-contractors used by Barrenjoey Water Taxis.
Full payment will be deducted when you make a booking.
Barrenjoey Water Taxis reserves the right to charge the credit card supplied by the customer in lieu of a deposit or for any fees due that have not been paid on board including waiting time, extra passengers, cancellations or any variations to pick-up or destination points.
All cancellations must be received by email or phone to Barrenjoey Water Taxis. The booking reference number must be quoted by the customer. Cancellation is not effective until the customer receives confirmation of the booking cancellation from Barrenjoey Water Taxis.
If cancellation occurs on the same day of the confirmed booking, Barrenjoey Water Taxis will charge 100% of the quoted fare to the nominated credit card.
If cancellation occurs one day prior to the confirmed booking date, Barrenjoey Water Taxis will charge 50% of the quoted fare to the nominated credit card.
If cancellation occurs for a booking made on any public holiday or special event day such as Australia Day, Valentines Day, new Year's Eve or Christmas Day and all other gazetted public holidays within 7 days prior to confirmed booking then Barrenjoey Water Taxis will charge 100% of the quoted fare.
When bookings are quoted & confirmed for an immediate pick-up or within the hour but then cancelled while Barrenjoey Water Taxis is en-route to the pick-up location, the full quoted fare is payable and credit card details must be supplied.
Amendments to Bookings (on day of travel)
If you need to change a confirmed booking time for either a departure or return you must notify Barrenjoey Water Taxis by phone at least 45 mins in advance of the confirmed booking time.
Failure to notify Barrenjoey Water Taxis will accrue waiting time fees @ $5.00 per minute.
Barrenjoey Water Taxis will endeavor to accommodate amendments to bookings such as travel times or locations of pick-ups & drop-offs wherever possible however, this is subject to the existing schedule.
If changes are not possible and the confirmed booking is cancelled the customer is subject to our cancellations policy and 100% of the quoted fare will be charged to the nominated credit card.
Barrenjoey Water Taxis fares are calculated on a per person rate.
Barrenjoey Water Taxis offers a 5 min waiting time grace period after which a $5.00 per minute waiting fee will be charged. To avoid waiting fees, please ensure you and your guests are on time and ready for departure at the agreed time.
Barrenjoey Water Taxis cannot guarantee that your water taxi will be able to wait if you are late.
Wherever possible Barrenjoey Water Taxis will endeavour to wait up to 15 mins after the confirmed booking time.
If a customer fails to show up for a confirmed booking time, Barrenjoey Water Taxis will consider that to be a no show and 100% of the confirmed booking fare will be charged to the nominated credit card.
In the event that Barrenjoey Water Taxis need to cancel its services because of safety concerns for its passengers due to dangerous weather conditions, a full refund will be supplied to the customer and Barrenjoey Water Taxis will not be held liable for any losses incurred by the customer.
Mechanical Failure / Breakdowns
Due to the rare circumstance of vessel breakdown, Barrenjoey Water Taxis will endeavour to supply a replacement vessel as soon as possible and cannot be held liable for any losses incurred by the customer.
Smoking is not permitted at any time on our vessels.
Passengers who are drunk, unruly or under the influence of illicit drugs will be refused passage on our vessels.
All decisions regarding safety are at the skipper’s discretion and all decisions are final – this includes but is not limited to decisions regarding:
Wharf use and selection
Vessel to Vessel transfers
Any trip which is cut short or cancelled due to a safety issue not caused by Barrenjoey Water Taxis, or which does not go ahead due to drunk, unruly or drug affected passengers, shall be charged at 100% of the quoted fare.
No booking is confirmed until full payment has been received.
We do not accept cash payments on board our boats – all bookings must be paid for through the booking portal online.
We can only wait 5 minutes for latecomers – please arrive ahead of schedule to avoid disappointment.
No refunds are available for NYE bookings once a booking has been confirmed.
NYE is a busy night on the water and things can go wrong. If we are running late, we will call you on the mobile phone supplied to us at the time of booking and advise you of an updated estimated time of arrival.
We cannot be held responsible for lateness on our part as it is caused by other passengers, other boats and general traffic on the bay.
Any damage to the vessel or vessels equipment caused by a passenger will be charged to the booking organisers nominated credit card.
General Terms & Conditions
In these terms and conditions ‘Company’ means ‘Barrenjoey Water Taxis’ and where context requires, its employees or agents ‘Passengers’ means any person or persons on the trip by virtue of this ticket.
The Passenger acknowledges that during the trip the vessel will be and remain under the complete control of the Company and that the direction and control of the vessel and its crew is at all times the sole responsibility of the Master.
The Passenger acknowledges that the Master has sole and absolute discretion to vary the scheduled route or destination of the trip if for any reason the Master considers it necessary for the safety, welfare and good order of the vessel, it’s passengers and crew.
The passenger acknowledges that the Master of the vessel has the sole and absolute discretion at all times to take whatever action is necessary to protect and maintain the safety, welfare and the good order of the vessel, it’s passengers and crew.
The company reserves the right to:
Substitute any other vessel other that the one designated for the trip (including a vessel not owned by the company) provided that the substituted vessel is of similar type and includes similar facilities to the vessel named in the trip
Cancel or abandon the trip including during the cause thereof, if the Company or Master considers in its or his sole and absolute discretion that the said substitution or cancellation is necessary for reasons of weather, equipment failure or in the interest of the safety and wellbeing of the vessel, it’s passengers and crew and the Company will not be liable for any loss or expense incurred by the passenger caused by such situation or cancellation.
The Company is not liable for any death, loss, damage or injury to any person or property which occurs and is attributable to or associated with
Failure to follow any reasonable direction given by the Master and / or crew of the vessel
Failure to comply with any conditions of this contract
Failure to comply with any warning signs
Unreasonable or unsafe behaviour
Wilful misuse of the equipment or facilities of the vessel
Intoxication of the use of prohibited drugs
The Passenger hereby expressly agrees to indemnify the Company to the extent allowed by law for any claim whatsoever and howsoever incurred including but not limited to any claim for death or bodily injury or damage or loss of property to the Passenger or belonging to the Passenger during embarkation and / or disembarkation to or from the vessel and / or at all times whilst on board the vessel itself, unless caused by wilful misconduct or reckless disregard of the Company.
In the event of breach of any of the above mentioned terms by the Company, or a failure in whole or in part to provide any service that the Company contracted to provide (either expressly or by implication), the consequence of the said breach shall not be deemed to be termination of this contract.
The Passengers remedy for any such breach of any term shall be limited only to the contractual value of the performance of service or obligation that was not performed by the Company, or alternatively part value of the service and / or obligation or part thereof that is the subject of any claim.
The Company shall not be liable for any loss or damage to property or personal injury or for any indirect special or consequential damages sustained by the Passenger or any other person whether a guest or invitee of the Passenger or not arising out of or in conjunction with the trip unless caused by the wilful misconduct or reckless disregard of the Company.
All personal belongings will be your own responsibility. Where consumer laws and other laws permits us to exclude our liability, we will not be liable for loss or damage to any luggage, property, or other belongings. The passenger releases Barrenjoey Water Taxis, its crew and personnel from any claim and liability incurred.